HomeSafe

HomeSafe Basic

Choose our original medical alert service for its reliability and simplicity: when you press your button connected with our trained response associates. Our HomeSafe Basic system is an affordable way to help you maintain your independence, while being prepared in the event of an emergency. This includes a Help Button, a Communicator, and 24/7 access to our response centre. You can select a Help Button pendant to wear around your neck; or, if you prefer, you can choose a wristband style Help Button.

  • Our standard medical alert system helps you maintain your independence in and around the home.
  • Press your waterproof Help Button anytime you need help.
  • Depending on the level of help needed we will call a neighbour, loved one or emergency services.
HomeSafe Basic
icon   Powerful Coverage In or Around Your Home

Your help button has a wide range of operation, so you can call for help from anywhere in or around your home within range of the in-home Communicator.

icon   24/7 Access to Our Response Centres

Our Canadian-based Response Centres are available 24/7, and staffed with professionally trained and caring Associates.

icon   Personal Help Button - Wristband or Pendant Styles

Both styles are lightweight and waterproof, with long battery life. All Pendant style alert buttons are now equipped with break-away safety cords.

icon   Uninterrupted Support

Since you can wear your Personal Help Button at all times, unlike a cell phone, it should always be easily within reach.

icon   No Expensive Equipment to Buy

Our monthly fee includes a complete equipment warranty which covers ongoing maintenance and service.

Equipment

Personal Help Button

Wristband or Pendant
icon   Waterproof

You may wear it in the shower where falls often occur.

icon   Lightweight

As your most dependable accessory, the lightweight pendant is comfortably worn over or under clothing.

In-Home Communicator

When you press your Help Button in range of a Communicator, the Communicator dials our Response Centre.

icon   High-fidelity Speakers and Microphone

The Communicator amplifies sound so you can hear and be heard throughout your home.

icon   Automatic Self-Testing

The Communicator conducts regular system checks and will automatically alert the Response Centre if maintenance is required.

icon   No Phone Line Needed

Choose from a variety of connection options, including wireless. A customer phone number is required to enroll in the service.

icon   Worry-Free Battery

Up to 30 hours of battery backup gives you access to help even during power outages.

How Does HomeSafe Basic Work?

icon   1. Summon Help

Press your mobile Help Button at any time.

icon   2. Hear A Reassurring Voice

A caring Response Centre associate will quickly access your personal profile and assess the situation.

icon   3. Help Is On The Way

Our Response Centre associate contacts a neighbour, loved one, or emergency services – based on your preferences – and will follow up to make sure help has arrived.

HomeSafe, with AutoAlert

A simple fall can have devastating consequences for seniors. AutoAlert offers all the benefits of our HomeSafe Basic service – push the medical alert button for help at any time – plus an added layer of protection. HomeSafe with AutoAlert calls for help even when you can´t.

  • AutoAlert is the most widely adopted fall detection technology in the North American market today.
  • The AutoAlert help button detects greater than 95% of falls 1.

1 Figure is based on the number of undected falls that have been reported to Phillips Lifeline by U.S. AutoAlert subscribers for a period from January 2012 through July 2012. Undectable falls can include a gradual slide, or from a seated position, such as from a wheel chair, which may not register at all.

HomeSafewith AutoAlert
icon   Superior Fall Detection Technology

HomeSafe with AutoAlert features advanced fall detection technology that can automatically call for help if it detects a fall — when you´re home or away, indoors and out — even if you don´t or can´t push the button.

icon   24/7 Access to our Response Centres

Our Canadian-based Response Centres are available 24/7, and staffed with professionally trained and caring Associates.

icon   Powerful Coverage In or Around Your Home

Your help button has a wide range of operation, so you can call for help from anywhere in or around your home within range of the in-home Communicator.

icon   Uninterrupted Support

Since you can wear your Personal Help Button at all times, unlike a cell phone, it should always be easily within reach.

icon   No Expensive Equipment to Buy

Our monthly fee includes a complete equipment warranty which covers ongoing maintenance and service.

Equipment

Personal Help Button

Pendants
icon   Waterproof

You may wear it in the shower where falls often occur.

icon   Lightweight

As your most dependable accessory, the lightweight pendant is comfortably worn over or under clothing.

In-Home Communicator

When you press your Help Button in range of a Communicator, the Communicator dials our Response Centre.

HomeSafe Basic Wireless Communicator
icon   High-fidelity Speakers and Microphone

The Communicator amplifies sound so you can hear and be heard throughout your home.

icon   Automatic Self-Testing

The Communicator conducts regular system checks and will automatically alert the Response Centre if maintenance is required.

icon   No Phone Line Needed

Choose from a variety of connection options, including wireless. A customer phone number is required to enroll in the service.

icon   Worry-Free Battery

Up to 30 hours of battery backup gives you access to help even during power outages.

How Does HomeSafe with AutoAlert Work?

icon   1. Summon Help

Press your mobile Help Button at any time. If you fall and can´t push your button — the AutoAlert feature can automatically call for help if it detects a fall at home.

icon   2. Hear A Reassurring Voice

A caring Response Centre associate will quickly access your personal profile and assess the situation.

icon   3. Help Is On The Way

Our Response Centre associate contacts a neighbour, loved one, or emergency services – based on your preferences – and will follow up to make sure help has arrived.


Response Centre

ConnectCare subscribers have 24/7 access to our fully-owned Canadian based Response Centre. Our Associates are meticulously trained to professionally, courteously and sensitively serve you.

When you sign up for service, you share with ConnectCare the contact information of the people you would like to help you in the event of a medical event or other emergency. When you press your Help Button, our Response Associates accesses your profile, and contact the people you´ve identified, and/or emergency personnel as appropriate, to get you the help you need.

ConnectCare

Social Media