For almost three decades ConnectCare has provided peace of mind for thousands of subscribers across Southwestern Ontario.
Simply by pressing a button, the ConnectCare medical alert system summons help when it´s needed most.
Falls are the leading cause of death, hospitalization and emergency room visits from unintentional injuries among
individuals 65 years and over in Middlesex-London. Realizing the complexity of factors that impact falls in older adults,
many community partners came together to form the Middlesex-London Falls Prevention Collaborative which is providing consistent,
effective and coordinated care in falls prevention and management across the care continuum.
“The Collaborative is excited to have the opportunity to join the fall prevention campaign in November,
which was initiated by 15 provincial and national organizations in Canada, to raise the profile and action
around falls prevention in older adults,” says Amy Mak, Public Health Nurse, Middlesex-London Health
Unit and Chair of the Middlesex-London Falls Prevention Collaborative.
The collaborative is taking part in fall prevention month, and ConnectCare is delighted to sponsor the kickoff event,
Finding Your Balance, Nov. 6 at 9:00am at the Horton Street Seniors Centre, located at the Boys & Girls Club of London.
The morning event is free to seniors and caregivers and includes door prizes, fitness activities, guest speakers,
trade show displays, and a free lunch. “We are excited to help shine a light on an issue that affects so many vulnerable people,”
says Lisa Timbeck, sales and marketing assistant for ConnectCare.
ConnectCare provides security and assistance to subscribers. They offer two services; the basic service includes a
personal help button that can be worn around the wrist or neck that enables subscribers to get help by pressing the button.
The enhanced AutoAlert button adds an extra layer of security. In addition to the button, it automatically places a
call for help if a fall is detected and the person can´t push the button because he or she is disorientated,
immobilized, or unconscious. Its advanced technology detects a fall by measuring a person´ change in height and v
elocity, and automatically calls for help when it detects a fall and the subscriber does not move within 30 seconds.
ConnectCare with AutoAlert detects over 95 per cent of falls and can speed intervention,
helping to reduce pain, suffering, and secondary complications resulting from lying down
for a long time after a fall. It´s important to note, AutoAlert does not detect 100
per cent of falls, so if able, subscribers should always push their buttons if they need help.
“ConnectCare receives calls almost daily from people looking to initiate our service
because they or their loved one has spent hours on the floor alone after a fall,
being unable to call for help because they can´t get to a phone,” says ConnectCare staff member Mallory Abraham.
ConnectCare is one of only a few medical alert systems operated by a hospital. This means not only that subscribers
get the very best care, it also means revenue from the service goes back to Parkwood Institute and St. JosephÛs Health Care London,
helping to fund the broad range of health care services the hospital offers residents of Southwestern Ontario.
“We´ve provided a human touch for nearly 30 years,” says Kerrie Dewachter, Program Coordinator for ConnectCare.
“Our volunteers take the time to explain the service and the equipment to the subscribers during the installation process,
at their homes, and don´t leave until the person understands how to operate the system. We want our subscribers to be absolutely
comfortable with everything we do. That´s why there is no long term lease or contract to sign.
You can cancel the service at any time. And there is no charge for pushing the button.
No one has to worry about whether they can afford the call for help.
If you are a subscriber we are here to help you. That´s our commitment.”
The commitment now extends to playing a major role in the Fall Prevention Campaign, which will provide
seniors more help to remain independent, happily living in their own homes where they are most comfortable.